Question 1

What is the minimum order value?

Accepted Answer

The minimum order value is USD 3,000. A progress bar in your cart shows how much is left to reach the minimum.

Question 2

How do I place an order?

Accepted Answer

Create a buyer account, complete your profile, add products to your cart, then fill in shipping and payment details at checkout. You will receive a confirmation by email and WhatsApp with your invoice.

Question 3

Can I request a quote for several products at once?

Accepted Answer

Yes. On the Request a Quote page you can add up to 20 products in a single request with quantities and notes, and we receive everything in one message.

Question 4

Why do I see a "Starting from" price instead of the full price?

Accepted Answer

Full wholesale pricing is available to registered buyers only. Create a free account to see all prices and package sizes.

Question 5

Are prices per kilogram or per bag?

Accepted Answer

Prices are shown per bag (25 kg standard), with full package details on each product page. All prices are in USD.

Question 6

Which payment methods do you accept?

Accepted Answer

We accept credit card payments through a secure payment gateway, as well as bank transfer. Bank details appear on your invoice after the order is confirmed.

Question 7

My order is pending — how do I complete the payment?

Accepted Answer

Go to Account → Orders and click "Complete Payment" next to the unpaid order to resume checkout.

Question 8

How do I get my tax invoice?

Accepted Answer

A PDF tax invoice is generated automatically after your order is confirmed and sent by email and WhatsApp. You can also download it any time from the order page.

Question 9

Which countries do you ship to?

Accepted Answer

We export from Dubai to Africa, the Middle East and other markets. Tell us your destination port or city and we will confirm feasibility and cost.

Question 10

What shipping details are required at checkout?

Accepted Answer

We require your cargo/forwarding company name, phone number, address, and destination country and city. These fields are mandatory to ensure correct delivery.

Question 11

How long does order preparation and shipping take?

Accepted Answer

Most orders are prepared within 3–7 working days after payment confirmation. Transit time then depends on the destination and shipping mode (sea or air).

Question 12

How do you guarantee product quality?

Accepted Answer

We select suppliers carefully and inspect every shipment before export. Certificates of origin and quality documents are available on request for each shipment.

Question 13

Can packaging be customised?

Accepted Answer

Yes — we offer different pack sizes and private-label options on selected products depending on volume. Contact us to discuss details.

Question 14

Do you provide samples?

Accepted Answer

Yes, samples can be provided to serious buyers. Send your request through the Request a Quote page specifying the products you need.

Question 15

How do I register as a wholesale buyer?

Accepted Answer

Click Register and enter your details, company information and WhatsApp number in valid international format. Registration is free and unlocks wholesale prices and weekly offers.

Question 16

Why is my WhatsApp number rejected?

Accepted Answer

The number must match the selected country and be in international format (e.g. +243998713582). Check that the correct country is selected and re-enter the number without extra leading zeros.

Question 17

I forgot my password — what should I do?

Accepted Answer

On the login page choose "Forgot password" and a reset link will be sent to your email address.

Questions fréquentes

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Questions fréquentes

Quelle est la valeur minimale de commande ?

Comment passer une commande ?

Puis-je demander un devis pour plusieurs produits à la fois ?

Pourquoi vois-je un prix « à partir de » au lieu du prix complet ?

Les prix sont-ils au kilogramme ou par sac ?

Quels moyens de paiement acceptez-vous ?

Ma commande est en attente — comment finaliser le paiement ?

Comment obtenir ma facture ?

Vers quels pays expédiez-vous ?

Quelles informations d'expédition sont requises ?

Combien de temps prend la préparation et l'expédition ?

Comment garantissez-vous la qualité des produits ?

L'emballage peut-il être personnalisé ?

Fournissez-vous des échantillons ?

Comment m'inscrire comme acheteur en gros ?

Pourquoi mon numéro WhatsApp est-il refusé ?

J'ai oublié mon mot de passe — que faire ?

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